24/7 Emergency Service

Expert HVAC Services by Caswell's Comfort Heating,Cooling,and Plumbing

What Counts as an Emergency?

If it affects safety, livability, or is causing active damage, it is an emergency.

Emergency HVAC examples:

No heat in cold weather
Furnace not starting, blowing cold air, or short cycling
Burning smell, electrical odor, or visible sparking from HVAC equipment
Carbon monoxide alarm going off (treat as urgent)
No AC during extreme heat or for at-risk occupants

Emergency plumbing examples:

Active leak or burst pipe
Overflowing toilet that will not stop
No water or severe water pressure loss
Sewage backup or strong sewer odor
Water heater leak or no hot water when needed for health or safety

Not sure? Call anyway. We will ask a few quick questions and help you decide if this should be treated as an emergency.

What to Expect When You Call

Quick triage: We will ask what is happening and any immediate safety concerns.
Arrival expectations: We will give you a realistic response window based on call volume, weather, and travel time.
On-site diagnosis: Our technician will confirm the cause, explain options, and review next steps.
Repair or stabilize: If the fix is straightforward, we will complete it. If parts are needed, we will stabilize the situation and schedule the earliest return visit.

Goal: get your system safe, functional, and back under control as fast as possible.

Call Now

Frequently Asked Questions

Please reach us at 330-257-8978 if you can't find an answer to your question.

What are your service areas?

Caswell’s Comfort is based in Medina, Ohio, serving Medina County and surrounding Northeast Ohio communities.

Common areas include:

Medina
Brunswick
Wadsworth
Seville
Lodi
Sharon Township
Montville Township
And nearby Northeast Ohio towns and neighborhoods

Not sure if you are in our service area? Call or text and we will confirm quickly for you.

How fast can you get here?

Response time depends on call volume, road conditions, and distance. When you call, we will give you a realistic arrival window and keep communication clear.

What if it is not an emergency?

That is okay. If the issue can safely wait, we will help you schedule the soonest available standard appointment and tell you what to do in the meantime.

My furnace is not working. Should I shut it off?

If you smell gas, see smoke, notice electrical odor, or hear unusual noises, turn the system off and call right away. If you are unsure, call us and we will guide you.

24/7 Emergency Service

Expert HVAC Services by Caswell's Comfort Heating,Cooling,and Plumbing

What Counts as an Emergency?

What to Expect When You Call

Caswell’s comfort came out immediately to help our unit that was frozen and not working properly. They cleaned it up and got it working great! They were super professional, fast, and overall amazing. I would highly recommend them to anyone!

Frequently Asked Questions

Need Emergency Help?

24/7 Emergency Service

Expert HVAC Services by Caswell's Comfort Heating,Cooling,and Plumbing

What Counts as an Emergency?

What to Expect When You Call

Caswell’s comfort came out immediately to help our unit that was frozen and not working properly. They cleaned it up and got it working great! They were super professional, fast, and overall amazing. I would highly recommend them to anyone!

Frequently Asked Questions

Need Emergency Help?

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